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HoroMe1 - Shipping Policy

Thank you for shopping with HoroMe1.
We take great care in packaging, handling, and shipping every item to ensure your timepiece or strap arrives safely and in the condition described.
Please review our shipping terms carefully before completing your purchase.

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1. Processing Time

  • Orders are typically processed within 2–5 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed the next business day.

  • If additional verification or inspection is required (for pre-owned or rare pieces), we may take extra time to confirm authenticity and condition before shipment.

You will receive an email notification once your order has been shipped, including tracking details.

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2. Shipping Methods & Carriers

We ship through reliable and insured carriers, such as:

  • USPS Priority Mail

  • UPS

  • FedEx

  • DHL (for international orders)

The choice of carrier may vary depending on your location, order value, or product category.
We may require a signature upon delivery for high-value items to ensure safe receipt.

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3. Domestic Shipping (Within the U.S.)

  • Estimated delivery: 3–7 business days after shipment, depending on your location.

  • Delivery times are not guaranteed and may vary due to carrier delays, weather, or external factors beyond our control.

  • Tracking information will be provided via email once your item has shipped.

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4. International Shipping

  • We currently offer international shipping to select countries.

  • Buyers are responsible for any customs duties, import taxes, or local fees applied by their respective authorities.

  • Delivery times vary by destination and customs processing but typically range from 7–21 business days.

  • Once the package leaves our possession, international transit and customs delays are beyond our control.

If your country is not listed during checkout, please Contact Us to inquire about manual shipping options.

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5. Packaging and Handling

Each order is packaged with care to ensure protection during transit:

  • Watches and straps are securely wrapped and cushioned.

  • Pre-owned items are packed to preserve condition and finish.

  • All packaging materials are handled with attention to presentation, reflecting HoroMe1’s commitment to craftsmanship.

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6. Shipping Confirmation & Tracking

You will receive:

  • A confirmation email once your order is placed.

  • A shipping notification with a tracking link once your order ships.

Please allow up to 24–48 hours for tracking updates to appear in the carrier’s system after you receive your tracking number.

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7. Lost, Delayed, or Damaged Shipments

While we do everything possible to ensure safe delivery:

  • HoroMe1 is not responsible for lost, stolen, or delayed packages once they are in the carrier’s possession.

  • In the event of loss or damage during transit, we will assist in filing an insurance or carrier claim if applicable.

  • If your package arrives damaged, please contact us within 48 hours with photos of the packaging and product.

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8. Signature Requirement

Due to the nature and value of our products, some orders may require a signature upon delivery.
This protects both the buyer and the seller and ensures secure delivery confirmation.

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9. Incorrect Shipping Information

  • Customers are responsible for ensuring that all shipping information is correct at checkout.

  • We are not liable for packages sent to incorrect or incomplete addresses provided by the buyer.

  • If a package is returned to us due to an incorrect address, the buyer will be responsible for reshipping fees.

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10. Pre-Owned and Vintage Watches

Pre-owned or vintage items may require extended handling time to ensure accurate testing, documentation, and safe packaging.
We take additional measures to confirm that the item matches its listing condition before it leaves our facility.

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11. Cancellations

Orders cannot be canceled once they have been processed for shipment.
If you wish to cancel before shipment, please Contact Us immediately — we will do our best to accommodate, though we cannot guarantee cancellation once fulfillment begins.

 

12. Contact

For all shipping-related inquiries Contact Us

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