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HoroMe1 - Refund & Return Policies

At HoroMe1, we take great pride in the authenticity, craftsmanship, and transparency of every product we offer. Each timepiece and strap—especially pre-owned items—is described in detail and inspected for quality before shipment. Because of this, our refund and return policy is carefully structured to ensure fairness and honesty.

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1. General Policy

  • All sales are final unless otherwise stated in the product listing.

  • We do not accept returns or offer refunds on used or pre-owned items, due to the individual nature and variation of condition.

  • Exceptions may be made only in cases of:

    • An incorrect item being shipped,

    • A significant error in description or undisclosed defect.

In such cases, we will review the claim individually and determine a fair resolution, which may include a refund or exchange.

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2. Eligibility for Returns (If Applicable)

To qualify for a return:

  • You must contact us within 7 days of receiving the product.

  • The item must be returned in the same condition as received, with all packaging, accessories, and documentation.

  • We reserve the right to refuse returns if the product has been:

    • Altered, worn, resized, polished, or damaged after delivery,

    • Exposed to moisture, shock, or misuse.

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3. Return Process

  1. Contact us via [insert contact email] with your order number, photos, and a description of the issue.

  2. Await written approval before shipping the item back. Unauthorized returns may not be accepted.

  3. Once approved, return the item using a trackable, insured shipping service at your own cost (unless otherwise agreed).

  4. Refunds, if approved, will be processed via the original payment method within 7–10 business days after inspection.

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4. Non-Returnable Items

The following are not eligible for returns:

  • Pre-owned watches and straps

  • Items marked as Final Sale

  • Custom or special-order products

  • Gift cards or digital products

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5. Damaged or Lost Shipments

If an item arrives damaged, contact us within 48 hours of delivery with photographs of the packaging and product.
We will assist in filing a carrier claim if necessary, but please note that shipping damage caused by carriers is not always covered by us once the product leaves our possession.

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6. Authenticity Guarantee

All products sold by HoroMe1 are guaranteed authentic unless explicitly stated otherwise in the description.
Any counterfeit or misrepresented product claim will be reviewed with full cooperation and transparency.

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7. Contact

For refund or return inquiries Contact Us

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